As economies have become more globalised and boundaries among markets have become more flexible, business process outsourcing (BPO) began to rise where call centres, customer service and other jobs are performed offshore. And with the recent health crisis, countries were forced to close borders, many activities were moved online, and businesses have come to rely on BPOs to keep their operations going.

But how is it to work with a team from a different location than yours? Guy Olian, Founder and CEO at Energy Ease and Smart Ease, share his experience working with BPOs during the pandemic and how such an arrangement can be taken into consideration by businesses in the post-COVID era.